Information We Collect
Account Data
Name, email, company, billing details.
Service Usage
Proxy configuration metadata, connection timestamps, bandwidth/GB counters, and high-level success/error codes. We do not inspect payload content except as necessary to operate the service or comply with law.
Device & Logs
IP address, user agent, and diagnostic logs for security and troubleshooting.
Support
Communications you send us (quotes, tickets).
Cookies & Analytics
Used to operate and improve the site and prevent abuse, where required with consent.
How We Use Information
- Provide, secure, and maintain the services.
- Measure usage (metered GB, unlimited FUP) and bill you.
- Detect, prevent, and investigate abuse or security incidents.
- Respond to requests and provide support.
- Comply with legal obligations.
Legal Bases (EEA/UK)
Contract
To provide the services you requested.
Legitimate Interests
To secure/improve services and prevent abuse.
Consent
Where required (e.g., certain cookies/communications).
Data Retention
We keep account/billing records as required by law. Operational logs/metrics are retained for the shortest period needed to operate the service and investigate abuse, then aggregated or deleted.
Security
No method is 100% secure
International Transfers
Where personal data is transferred internationally, we rely on appropriate safeguards (e.g., SCCs) where applicable.
Your Rights
Depending on your location, you may request access, correction, deletion, restriction, objection, or portability by emailing privacy@pproxy.app.
Children
Our services are not directed to children under 16 and we do not knowingly collect their personal data.
Changes
We may update this policy and will post material changes on this page.
Contact
privacy@pproxy.app